Returns
Our policy lasts 30 days. If 30 days have passed since your item was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
Non-returnable items:
Gift cards
Downloadable software products
Intimate or sanitary goods
Hazardous materials, flammable liquids, or gases
To complete your return, we require proof of purchase.
Please do not send your purchase back to the manufacturer.
We only accept returns for items that are defective, damaged, or incorrect due to our error.
Refunds
Once we receive and inspect your returned item, we will notify you via email about your refund status. If approved, your refund will be processed and applied to your original payment method within 5–7 business days.
Late or missing refunds
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card provider; refunds may take several business days to post.
If you’ve done these steps and still don’t see your refund, contact us at pokemongears9@gmail.com
Exchanges
We replace items only if they are defective or damaged. For exchanges, please email us at pokemongears9@gmail.com
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive store credit equal to the return’s value. If the gift giver shipped the item to themselves to give to you later, the refund will be issued to the gift giver.
Shipping
Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered return shipments.